RETURNS, THE HONEST VERSION

Refund Policy

Last updated: August 2026.

We want you happy with your order. Because most of what we sell is food and drink, a few of the usual return rules are shaped by safety and hygiene — here is exactly how it works.

Food and consumable items

For everyone’s safety, opened or perishable food and drink items cannot be returned or refunded once they leave the store or are delivered, unless the item arrived damaged, defective, or incorrect.

Damaged, defective, or wrong items

If something arrives damaged, is past date, or is not what you ordered, contact us within 7 days of pickup or delivery with your order number and a photo. We will replace the item or refund it — your choice, where a replacement is available.

Shipping problems

If a shipment is damaged in transit, we will replace or refund the affected items. If a package is lost or badly delayed, reach out and we will help resolve it with the carrier.

Pickup orders

Please check pickup orders before you leave — any issues are easiest to fix on the spot at the counter.

How to request a refund

Email mellowmarketlbk@gmail.com with your order number, or bring your order to the store at 3833 50th Street, Lubbock, Texas.

How refunds are issued

Approved refunds go back to your original payment method. Depending on your bank, it can take 5–10 business days to appear.

Non-refundable

Gift cards and any items marked “final sale” are not refundable.

Questions

Not sure if something qualifies? Just ask — mellowmarketlbk@gmail.com.